KCSE.TV FREQUENTLY ASKED QUESTIONS

The following is a collection of FAQ (Frequently Asked Questions) about the kcse.tv video sharing page. If you have a problem which you cannot solve , please read through the following questions/answers. If you cannot find your answer here, contact support at admin@kcse.tv

What is ClipShare on KCSE.TV?
ClipShare (TM) is a software Application on KCSE.TV which provides a venue for clients to watch and to host/stream their videos. Anyone can view and share videos, and members of the sites created with ClipShare can upload videos and use other features, for free or by paid membership. 

Getting Started

1. Go to MyClipShare sign up page. http://www.kcse.tv/signup

2.Select appropriate username.

 3. enter a valid email id.

4. Select password and and re-enter password to confirm it again.

5.Click Signup. Make sure that by clicking the Signup link you certify that you are above 14 years of age and agree to our terms of use and privacy policy

Once you've signed up for a kcse.tv video share “Kcsevision” account, you'll need to confirm your email address in order to activate your new account.The confirmation link that you'll use to confirm your email address is included in a "Welcome" email that you'll receive after signing up for your username. Confirming your email address is required to perform many actions on kcse.tv video share “Kcsevision, such as uploading videos and posting comments.New members can follow the steps below to confirm their email:

1. Once you've created your username on our Sign Up page, we'll send a confirmation email to the email address that you entered.

2. Click the Confirm Email page link within that email (you can also copy and paste the provided link into your browser, if you prefer).

3. You've finished! You'll be directed to a confirmation page and you can immediately begin exploring the site!

You didn't receive confirmation email

Usually you would receive confirmation email from kcse.tv video share “Kcsevision” immediately after signup but if for various reason if you didn't receive it check in your spam folder— some spam filters are more aggressive than others in identifying spam. If you still haven't received it after several hours, please try using a separate email address to confirm your email.*need more help write to admin@kcse.tv

How do videos get featured?
Featured videos are directly assigned by the website Administrator. A user cannot assign a featured video, as this would result in every user featuring his own videos and bloating this way the relative content pages of the website. However, a user can ask from the Administrator to feature a video, using the appropriate function in the “view video” page.

How does a user logs in to the KCSE.TV Video sharing site page?
The user has to  go to our kcse.tv video sharing page http://www.kcse.tv/index.php and then has to input the username and password he used, during his registration process. Then the site uses cookies, together with PHP Sessions, to determine if a user is logged-in and to keep him logged-in, while he browses the site. The session of the user ends when he clicks on the “Logout” link or when he closes the browser window.

Can't I stay logged in, even if I close the browser or shutdown my PC (immediately login after my revisit)?
No, you will have to re-login again, with every visit to a ClipShare site. You can select the option “keep me logged in” feature.

Do I have to activate my e-mail address, when I register for a member account at a ClipShare site?
This depends on the Administrator of the website. He may or may not activate this feature.

What happens if I lose my password?
You can use the “forgot your password” link, on top of every page of the site. A new password will be sent to your e-mail address,so you can login. Then, you may change this password to a new one, by editing your profile.

Can't the site just send me my old password?
No, because the password is stored in the database in encrypted format (MD5), so it can't be retrieved. The password is only sent once to you, by e-mail, during your registration process.

I'm sure I remember my password correctly, but I still can't login to a ClipShare site!
In this case, your browser may have “cookies” disabled. You should enabled cookies in your browser. If the problem persists, use the contact form of the website, to ask for help from the Administrator.

Can I change my username?
No, the username is cannot be changed, in a user's profile. Anything else can be changed. However, if you change your contact e-mail, you may need to re-activate your account, using a link that will be sent to you, to your new e-mail address.

If I upload a video, will the video be posted immediately on a ClipShare site?
Again, this depends on the Administrator of the site. He may or may not require approval,before posting videos online. There may be a delay depending on the size of your uplaoded video file before it completely processes and posts to the site

Can I create a Channel on 
kcse.tv video share “Kcsevision” site?
Normally yes, unless the Administrator has restricted this function for himself only.

What are "tags"?
“Tags” are keywords or key-phrases, assigned to videos. The purpose of tags is to help describe or identify a video. Tags help you label videos you upload so that other people can find them more easily.

How do I find videos of interest to watch in a ClipShare site?
1. By clicking on the “Videos” or “Watch” link (top of the page), a list of features and ways become available to you, by which you can find videos of interest. In the Videos page, you can view Most Recent, Most Viewed, Most Discussed, Top Favorites, Top Rated, Recently Featured or Random videos, by clicking on the appropriate link.
2. If you know what you're looking for, you can search for videos using the Search box.
3. You can also use the “Categories” or “Channels” links (top of the page), to browse the site to find videos in a more specific area (for example, "Music" or "Funny").
4. By subscribing to a particular member of interest, you'll be notified by e-mail, whenever they upload new videos.
5. You can also use the Search box and Users link to search for videos submitted by a particular member.

How do I remove/delete a video?
To remove/delete one of your videos, simply log in to your account and click on "My videos" link, located on top of any page, when you click on the “My Account” link. Click on the "Delete this video" button, next to the video you would like to remove. You can only delete videos that YOU have uploaded. Alternatively, you can use the back-end Administration, to manage and delete videos. Refer to Chapter “3. Administration of ClipShare 3.0.html” of the ClipShare Documentation.

How can I make friends?
There are 2 ways: When visiting a user's profile, click on the button “Add to Friends”, under the “Connect” tab. Alternatively, when viewing the page of another user's friends list, click on the link “Become Friends”, on any of that user's friends. Fill in the form in the next page and submit it. The user will have to accept your friend request.

I became friends with someone. So what?
The first benefit of using a friends list, is that you can securely share videos with your friends. When uploading or editing a video, tag the video as “Private”, in the “Broadcast” options. Only your friends can watch your private videos. Furthermore, you can socially interact with people with common interest, exchange private messages or e-mails, etc.

Can I invite to the site people from my MSN or other messengers list, using the “Share” function?
Yes

Will I be notified by e-mail, on newly uploaded videos, when I subscribe to a Channel or a user?
Yes!

That “History” function doesn't seem to have any purpose. Why is it included in the software?
So that people can check on other users and see if they watch videos of similar interest. It's also a way to advertise videos and get more hits to them. A “Playlist” function will be included in the next version. 

E-mails sent from my ClipShare site end up in the users' spam box or are not delivered at all! 
This happens because some e-mail providers, susch as Hotmail or AOL mail have advanced and "strange" filters, for checking incoming e-mail. If you do not receive an email confirmation contact our support at admin@kcse.tv


Can't the site just send me my old password?
No, because the password is stored in the database in encrypted format (MD5), so it can't be retrieved. The password is only sent once to you, by e-mail, during your registration process.

I'm sure I remember my password correctly, but I still can't login to a ClipShare site!
In this case, your browser may have “cookies” disabled. You should enabled cookies in your browser. If the problem persists, use the contact form of the website, to ask for help from the Administrator.

Can I change my username?
No, the username is cannot be changed, in a user's profile. Anything else can be changed. However, if you change your contact e-mail, you may need to re-activate your account, using a link that will be sent to you, to your new e-mail address.

If I upload a video, will the video be posted immediately on kcse.tv video share “Kcsevision” site?
Again, this depends on the Administrator of the site. He may or may not require approval,before posting videos online. There may be a delay depending on the size of your uplaoded video file before it completely processes and posts to the site.

Can I create a Channel on the kcse.tv video share “Kcsevision” site?
Normally yes, unless the Administrator has restricted this function for himself only.

What are "tags"?
“Tags” are keywords or key-phrases, assigned to videos. The purpose of tags is to help describe or identify a video. Tags help you label videos you upload so that other people can find them more easily.

How do I find videos of interest to watch on the  kcse.tv video share “Kcsevision” site?
1. By clicking on the “Videos” or “Watch” link (top of the page), a list of features and ways become available to you, by which you can find videos of interest. In the Videos page, you can view Most Recent, Most Viewed, Most Discussed, Top Favorites, Top Rated, Recently Featured or Random videos, by clicking on the appropriate link.
2. If you know what you're looking for, you can search for videos using the Search box.
3. You can also use the “Categories” or “Channels” links (top of the page), to browse the site to find videos in a more specific area (for example, "Music" or "Funny").
4. By subscribing to a particular member of interest, you'll be notified by e-mail, whenever they upload new videos.
5. You can also use the Search box and Users link to search for videos submitted by a particular member.
How do I remove/delete a video?
To remove/delete one of your videos, simply log in to your account and click on "My videos" link, located on top of any page, when you click on the “My Account” link. Click on the "Delete this video" button, next to the video you would like to remove. You can only delete videos that YOU have uploaded. 


Windows Media files are not converted! What should I do?
If .wmv (Windows Media) videos are not converted, there's not much you can do, at this point. To be more specific: ClipShare itself (as a script) is not responsible for the successful or not conversion of a video file to the Flash Video format. An external software (Mencoder) handles the video files conversion, through the script. In the “Server Requirements” part of the Documentation, we suggest the appropriate method to install this software. However, the type of installation of this software depends on your Administrator (if you are using a dedicated server) or your hosting company (if you are using shared hosting). Potentially, problems may occur, if Mencoder has not been set-up properly. Concerning Windows Media video files, Mencoder supports conversion ot these files, up to version “wmv2” of the codec. The “wnv3” version (Windows Media 9 or higher ) is not supported. The reason for this is that this codec is the sole intellectual property of Microsoft(TM), so only Microsoft software is allowed to encode from and to that codec. All other software which would do so, would be illegal. Microsoft(TM) is expected to release this codec under an open format version, which is when Mencoder will probably support this codec. Unofficial patches are offered from third-party individuals, for Mencoder to support this codec, however, we neither endorse nor approve nor do we suggest using these patches, as they are illegal.

When a video is uploaded, after the upload progress, I am re-directed to a login page!
This is usually a PHP session problem. contact us for help at admin@kcse.tv

What about security?
We are aware of the security problems the previous versions suffered from, so we have patched all security issues we could find. We are not claiming that this is a 100% secure software, however, the security is hugely tightened, compared to the previous version. Use our site at your own risk.

Bugs?
Every software has bugs. ClipShare . ClipShare 6.0 comes with a minimal number of bugs. However, the vast majority of the bugs in version 6.0 has been patched. 

If Your question does not appear above contact us at admin@kcse.tv